HYBRISHOP SELLER FEE & COMMISSION POLICY

Effective Date: 10/09/26
Last Updated: 09/09/26

This Seller Fee & Commission Policy (“Fee Policy”) explains the fees, commissions, charges, deductions, and settlement arrangements that may apply to Sellers using the HybriShop marketplace.

This Policy forms part of the HybriShop Seller Terms & Agreement and HybriShop Seller Policy.

By registering as a Seller, creating a Seller Shop, listing Products, accepting Orders, or continuing to use HybriShop Seller services, you agree to the applicable fees and charges communicated by HybriShop.

1. PURPOSE

HybriShop provides digital marketplace infrastructure that enables Sellers to:

• Create and operate an online shop;

• List and promote Products;

• Reach customers across Bangladesh;

• Participate in wholesale and bulk selling;

• Connect with businesses and organizations;

• Explore manufacturer and supplier opportunities;

• Participate in promotional programs; and

• Where available, explore international business opportunities.

Certain marketplace services may be provided free of charge, while other services may be subject to fees, commissions, subscriptions, or other charges.

2. TYPES OF SELLER FEES

Depending on the Seller's plan, Products, services, transaction type, and marketplace program, HybriShop may charge one or more of the following:

2.1 Registration Fee

HybriShop may offer Seller registration without an initial registration fee.

Current Registration Fee: Free

Unless otherwise stated, registration does not itself guarantee sales, customers, Orders, or revenue.

2.2 Shop Creation Fee

HybriShop may charge a fee for creating or maintaining certain types of Seller Shops.

Current Shop Creation Fee: Free

Any applicable fee will be communicated before the Seller is required to pay it.

2.3 Subscription Fee

HybriShop may offer different Seller plans with different features.

Examples may include:

• Basic Seller;

• Professional Seller;

• Business Seller;

• Wholesale Seller;

• Premium Seller; or

• Other plans introduced by HybriShop.

Where applicable, each plan may have its own:

• Subscription price;

• Product limits;

• Promotional features;

• Seller tools;

• Visibility benefits; and

• Other conditions.

Current Subscription Plans: [Under Development]

3. SALES COMMISSION

HybriShop may charge a commission on eligible completed transactions.

A commission may be calculated as a percentage of the applicable transaction value.

Standard Commission: 10 %

Different commission rates may apply to different:

• Product categories;

• Seller plans;

• Promotional campaigns;

• Business models;

• Wholesale transactions;

• B2B transactions;

• Services;

• Special marketplace programs.

The applicable commission rate will be communicated through the Seller dashboard, fee schedule, Seller agreement, or other official HybriShop communication.

4. COMMISSION CALCULATION

Unless otherwise specified, the applicable commission may be calculated based on the eligible Product or Order value.

For example:

Product Sale Price: BDT 10,000
Applicable Commission: 5%
Commission: BDT 500

The exact calculation method may vary depending on the applicable fee schedule.

HybriShop may specify whether delivery charges, discounts, taxes, refunds, or other amounts are included or excluded from the commission calculation.

5. WHOLESALE AND B2B COMMISSION

HybriShop may apply different commercial terms to:

• Wholesale Orders;

• Bulk Orders;

• B2B transactions;

• Institutional procurement;

• Manufacturer-supplier transactions;

• Business leads;

• Special sourcing programs.

Applicable rates may be negotiated or established separately for specific programs.

Wholesale/B2B Commission: [Insert Rate / Program-Based]

Any special commercial arrangement should be confirmed through an applicable written agreement or official HybriShop communication.

6. INTERNATIONAL TRANSACTION FEES

Where HybriShop facilitates international transactions or related business opportunities, additional charges may apply.

These may include:

• International payment-processing charges;

• Currency-conversion costs;

• Cross-border service fees;

• International marketplace fees;

• Shipping-related charges;

• Customs-related charges;

• Third-party service charges.

The Seller is responsible for applicable costs that are properly attributable to its international transaction.

7. PAYMENT PROCESSING FEES

Payment providers may charge processing fees for transactions.

Where applicable, payment-processing charges may be:

• Deducted from Seller settlements;

• Charged separately; or

• Included within a marketplace fee structure.

Third-party payment-provider charges may be outside HybriShop's control.

Applicable payment terms will be communicated where relevant.

8. SHIPPING AND DELIVERY CHARGES

Shipping charges may be handled separately from marketplace commissions.

Depending on the applicable fulfillment model:

• The Buyer may pay delivery charges;

• The Seller may pay delivery charges;

• HybriShop may collect delivery charges on behalf of a delivery provider;

• Shipping costs may be incorporated into the Product price; or

• A promotional program may subsidize part of the shipping cost.

The applicable shipping arrangement will be communicated through the relevant Order or shipping terms.

9. PROMOTIONAL FEES

HybriShop may offer optional paid promotional services to Sellers.

These may include:

• Featured Seller placement;

• Featured Product placement;

• Homepage promotion;

• Category promotion;

• Campaign participation;

• Promotional banners;

• Sponsored marketplace placement;

• Social-media promotion;

• Business promotion;

• Other advertising opportunities.

Promotional services may have separate fees.

Participation in a paid promotional service does not guarantee:

• Sales;

• Orders;

• Customers;

• Leads;

• Traffic;

• Revenue;

• International Buyers.

10. OPTIONAL SELLER SERVICES

HybriShop may introduce optional services that carry separate charges.

Examples may include:

• Premium Seller tools;

• Advanced analytics;

• Promotional services;

• Business-lead services;

• Product promotion;

• Enhanced storefront features;

• Additional Seller tools;

• Other value-added marketplace services.

Any applicable charge should be disclosed before the Seller purchases or activates the service.

11. REFUNDS AND COMMISSION ADJUSTMENTS

If an Order is refunded, cancelled, returned, or otherwise reversed, the applicable commission may be:

• Reversed;

• Adjusted;

• Retained;

• Partially refunded; or

• Recalculated

depending on the circumstances and applicable Fee Policy.

Where payment-processing or third-party costs have already been incurred, those costs may not always be recoverable.

12. CHARGEBACKS AND PAYMENT REVERSALS

Where a payment is reversed, charged back, disputed, or otherwise invalidated, HybriShop may adjust the Seller's settlement to account for the relevant amount and applicable costs, to the extent permitted by law.

The Seller agrees to cooperate with reasonable investigations into disputed transactions.

13. SELLER PAYOUTS

Eligible Seller funds may be paid to the Seller according to HybriShop's applicable settlement schedule.

Standard Payout Schedule: 500 Bdt

Payout timing may depend on:

• Order completion;

• Delivery confirmation;

• Return period;

• Refund status;

• Payment settlement;

• Dispute status;

• Fraud or risk review;

• Seller verification;

• Applicable legal requirements.

HybriShop does not guarantee that every Order will immediately become available for withdrawal.

14. PAYOUT HOLDS AND RESERVES

HybriShop may temporarily delay or reserve amounts where reasonably necessary to:

• Investigate suspected fraud;

• Address chargebacks;

• Process refunds;

• Resolve disputes;

• Protect Buyers;

• Protect marketplace integrity;

• Comply with legal requirements;

• Address payment-provider requirements;

• Manage material financial risk.

Any such action will be subject to applicable law and contractual requirements.

15. MINIMUM PAYOUT THRESHOLD

HybriShop may establish a minimum amount required before a Seller payout is processed.

Minimum Payout Threshold: [Insert Amount / None]

If the Seller's eligible balance is below the applicable threshold, the balance may be carried forward to a subsequent settlement period.

16. TAXES AND GOVERNMENT CHARGES

Seller fees and marketplace charges may be subject to applicable taxes, VAT, duties, levies, or government charges.

Where legally required, HybriShop may collect or deduct applicable amounts.

Sellers remain responsible for their own tax obligations arising from their business activities.

17. CURRENCY

Unless otherwise stated, HybriShop marketplace fees for Bangladesh-based transactions may be displayed and settled in:

Bangladeshi Taka (BDT).

International transactions may involve other currencies where supported.

Currency-conversion rates and associated charges may be determined by the applicable payment provider or financial institution.

18. FEE DISCLOSURE

Before a Seller becomes liable for a new mandatory fee, HybriShop will provide applicable information through one or more appropriate channels, such as:

• Seller dashboard;

• Fee schedule;

• Seller registration page;

• Checkout or service-activation page;

• Email;

• Official marketplace announcement;

• Seller Agreement;

• Other official communication.

The applicable fee information available at the time of the transaction or service activation will govern, subject to applicable law.

19. FEE CHANGES

HybriShop may change its fees, commissions, subscription plans, or service charges from time to time.

Changes may be made due to:

• Marketplace development;

• Operational costs;

• Payment-provider charges;

• Delivery costs;

• New services;

• Business strategy;

• Regulatory requirements;

• Promotional programs;

• Changes in market conditions.

Where required, HybriShop will provide reasonable notice of material changes.

20. SELLER RESPONSIBILITY FOR FEES

The Seller is responsible for reviewing applicable fees before:

• Listing Products;

• Accepting Orders;

• Purchasing promotional services;

• Selecting a subscription plan;

• Participating in special programs.

The Seller should regularly review the applicable Fee Schedule and Seller dashboard.

21. FEE DEDUCTIONS FROM SELLER BALANCE

Where permitted, HybriShop may deduct applicable amounts directly from Seller funds.

Possible deductions may include:

• Marketplace commissions;

• Subscription fees;

• Payment-processing fees;

• Promotional fees;

• Refund-related adjustments;

• Chargebacks;

• Other agreed or legally permitted charges.

The Seller will receive or have access to applicable settlement information where provided by the platform.

22. NEGATIVE BALANCES

If adjustments, refunds, chargebacks, fees, or other permitted deductions cause a Seller account to have a negative balance, the Seller may be required to settle the outstanding amount.

HybriShop may recover such amounts through available settlement mechanisms, subject to applicable law.

23. FEE DISPUTES

If a Seller believes a fee, commission, or deduction has been incorrectly applied, the Seller should contact HybriShop Seller Support within the applicable review period.

The Seller should provide:

• Seller account information;

• Order number where applicable;

• Relevant transaction date;

• Fee or deduction in question;

• Explanation of the dispute;

• Supporting documentation.

HybriShop may review the transaction and make appropriate adjustments where an error is identified.

24. SELLER PERFORMANCE AND FEES

HybriShop may offer reduced fees, special commission rates, promotional benefits, or other commercial incentives to eligible Sellers.

Eligibility may depend on:

• Seller performance;

• Sales volume;

• Product category;

• Seller plan;

• Promotional participation;

• Business relationship;

• Marketplace campaigns;

• Other criteria established by HybriShop.

Such benefits are not guaranteed and may be subject to separate terms.

25. PROMOTIONAL COMMISSION RATES

HybriShop may temporarily offer special commission rates or fee discounts.

Examples may include:

• New Seller promotions;

• Launch campaigns;

• Category campaigns;

• Seasonal campaigns;

• Seller-growth programs;

• Wholesale campaigns;

• Business-development programs.

Promotional terms will specify:

• Eligibility;

• Duration;

• Applicable Products;

• Applicable Sellers;

• Applicable commission;

• Exclusions;

• Other conditions.

26. FREE SELLER REGISTRATION AND FUTURE FEES

If HybriShop offers free Seller registration, “free registration” does not necessarily mean that every marketplace service is free.

A Seller may still be subject to applicable:

• Sales commissions;

• Payment fees;

• Shipping costs;

• Promotional fees;

• Subscription fees;

• Optional service charges;

• Other disclosed marketplace charges.

27. NO GUARANTEE OF SALES

Payment of any HybriShop fee does not guarantee:

• Product sales;

• Orders;

• Customer traffic;

• Leads;

• Business connections;

• Wholesale Buyers;

• International Buyers;

• Revenue;

• Profit;

• Specific marketplace ranking.

Marketplace results depend on market demand, pricing, Product quality, competition, Seller performance, customer behavior, and other factors.

28. THIRD-PARTY FEES

Certain charges may be imposed by third-party service providers.

These may include:

• Payment gateways;

• Banks;

• Delivery providers;

• International payment providers;

• Currency-conversion services;

• Customs or logistics providers;

• Other service partners.

Where such charges are passed to the Seller, HybriShop will communicate them where reasonably practicable.

29. SELLER ACCOUNT CLOSURE

Closing a Seller account does not automatically eliminate outstanding financial obligations.

The Seller remains responsible for applicable:

• Fees;

• Commissions;

• Refunds;

• Chargebacks;

• Disputes;

• Other outstanding amounts

arising before or, where applicable, after account closure.

30. FRAUDULENT FEE ACTIVITY

Sellers must not attempt to manipulate or avoid applicable fees.

Prohibited conduct includes:

• Creating artificial transactions;

• Manipulating Product prices to avoid commissions;

• Creating multiple accounts to obtain unauthorized fee benefits;

• Misrepresenting transaction values;

• Circumventing marketplace payment systems;

• Other attempts to improperly avoid applicable charges.

HybriShop may take appropriate action where such activity is detected.

31. FEE RECORDS

HybriShop may maintain records relating to:

• Orders;

• Commissions;

• Fees;

• Adjustments;

• Refunds;

• Payouts;

• Chargebacks;

• Promotional charges;

• Other Seller financial activity.

Sellers should maintain their own business and financial records as required by applicable law.

32. COMMERCIAL AGREEMENTS

HybriShop may enter into separate commercial arrangements with selected Sellers, manufacturers, suppliers, brands, wholesalers, or business partners.

Such agreements may establish different:

• Commission rates;

• Service fees;

• Settlement terms;

• Promotional arrangements;

• Wholesale terms;

• Business-development fees;

• Other commercial conditions.

Where a valid written commercial agreement applies, its specific terms may govern the relevant relationship.

33. GOVERNING LAW

This Fee Policy shall be interpreted in accordance with the applicable laws of Bangladesh, subject to any valid separate written agreement and mandatory legal requirements.

Nothing in this Fee Policy is intended to remove rights or protections that cannot legally be excluded.

34. POLICY UPDATES

HybriShop may update this Fee Policy from time to time.

Updated versions may be published on the HybriShop website, Seller dashboard, or communicated through other appropriate channels.

The updated Policy will specify its effective date.

35. CONTACT

HybriShop Digital Trade Corp.

Website: https://hybrishop.com/

Seller Registration: https://hybrishop.com/shops/create

Seller Login: https://hybrishop.com/seller/login

Seller Support Email: supporthybrishop@gmail.com

Business Address: Nobinagar, Ashulia, Savar, Dhaka-1344

Phone: +880 1863-954932

36. SELLER ACKNOWLEDGEMENT

By registering or continuing to operate as a Seller on HybriShop, you acknowledge that:

• Applicable marketplace services may carry fees.

• Sales commissions may apply to eligible transactions.

• Payment, shipping, promotional, subscription, or other charges may apply.

• Applicable fees will be communicated through official HybriShop channels.

• Fees may vary according to Product category, Seller plan, transaction type, or promotional program.

• You are responsible for reviewing applicable fees before using paid services or accepting transactions.

• You remain responsible for applicable taxes and legal obligations.

• HybriShop does not guarantee sales or revenue as a result of paying any marketplace fee.

By accepting the HybriShop Seller Terms & Agreement, you agree to comply with this Seller Fee & Commission Policy.

HybriShop Digital Trade Corp.

Digital Trade Marketplace

Buy • Sell • Source • Connect • Grow