Refund and Returns Policy

Thank you for shopping with ShopXA. We strive to ensure customer satisfaction while providing a fair and transparent marketplace for buyers and sellers. This Return & Refund Policy explains the conditions under which products may be returned, replaced, or refunded.

1. Scope

This policy applies to all purchases made through the ShopXA marketplace unless a product listing clearly states a different seller-specific return policy that complies with ShopXA’s requirements.

2. Return Eligibility

A product may be eligible for return if:

It is damaged, defective, or not functioning as described.
The wrong item was delivered.
The item received is incomplete or missing parts.
The product significantly differs from the product description or images.
The seller approves the return request for other valid reasons.

Products must generally be:

Returned within the applicable return period.
In their original condition, including packaging, accessories, manuals, and free gifts (if any).
Accompanied by proof of purchase or order confirmation.

3. Non-Returnable Items

Unless required by law or otherwise stated, the following items are generally not eligible for return:

Perishable goods.
Personalized or customized products.
Digital products or downloadable content.
Gift cards or vouchers.
Products marked as “Non-Returnable.”
Items damaged due to misuse, negligence, or unauthorized modification.

4. Return Period

Unless otherwise specified by the seller:

Return requests should be submitted within 7 days of delivery.
Certain product categories may have different return windows, which will be displayed on the product page.

5. How to Request a Return

To request a return:

Log in to your ShopXA account.
Go to My Orders.
Select the relevant order.
Click Request Return.
Provide the reason for the request and upload supporting photos or videos if applicable.
Wait for seller and/or ShopXA review.

6. Return Approval

ShopXA or the seller may:

Approve the return.
Request additional information.
Reject the request if it does not meet this policy.

7. Refunds

After the returned item is received and inspected, eligible refunds will be processed using the original payment method whenever possible.

Refunds may include:

Product price.
Applicable taxes paid.
Shipping charges only where required by law or where the error was caused by the seller or ShopXA.

Refund processing times depend on the payment provider and financial institution.

8. Replacements

Where available, customers may choose or be offered a replacement instead of a refund for eligible products.

9. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, report the issue as soon as possible through your ShopXA account with clear photos or videos. ShopXA may investigate the claim before approving a return, replacement, or refund.

10. Seller Responsibility

Sellers are responsible for:

Providing accurate product descriptions.
Shipping the correct products.
Cooperating with valid return and refund requests.
Complying with ShopXA’s marketplace policies.

11. Customer Responsibility

Customers are responsible for:

Inspecting products promptly after delivery.
Providing accurate return information.
Returning approved items in suitable condition.
Packaging returned items securely.

12. Fraud Prevention

ShopXA reserves the right to reject return or refund requests that are fraudulent, abusive, or inconsistent with this policy. Accounts engaging in repeated abuse of the return process may be suspended or terminated.

13. Dispute Resolution

If a buyer and seller cannot reach an agreement, ShopXA may review available evidence and make a marketplace decision. This does not limit any legal rights available under applicable law.

14. Changes to this Policy

ShopXA may update this Return & Refund Policy from time to time. Updated versions will become effective when published on the platform.